Customer self-service portal solution

Customer History

The customer offers a variety of insurance and financial services covering a wide range of different markets for personal, risk, and disability insurance in 49 locations, the District of Columbia, and Puerto Rico. The offers of their high-quality products are offered directly to individuals to provide more satisfying product benefits through discounted programs.

The challenge

The company is based on essential business principles because a large portion of the American population is insured in the current economic climate. The company offers pension benefits of up to $ 5 per week and is 100 percent mobile. Despite this crucial battle, the company’s business problems were challenged by a definite shortage of web and mobile traffic, reducing customer engagement.

In addition, in addition to the strength of the website, document providers must be provided and this requirement increases the working hours of the affected employees. Customers, revenue, and staff.

With limited online communication, the company incurs additional costs for hiring third parties and agents to achieve the goal and manage customer relationships.

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