THE DIGITAL TIPPING POINT IN FINANCIAL SERVICES

There is a big change in the financial services industry. Last year – due to the COVID-19 epidemic – consumers were encouraged to make a significant contribution to managing and managing financial instability. But the big change is that these customers can feel supported by the financial success of their organizations. Although everything is the first, it is not surprising that many consumers want to be able to find solutions on their own, solve problems quickly and get the help they need to take full economic stability, quickly.

As consumers seek a better and more satisfying experience, we are seeing a shift in the way we treat financial services companies through their business regime for long-term success. Although traditionally, the financial services business is called ‘old school’ and has often lagged behind other businesses during the digital revolution, this disease is a sign that reliance on the rules is not a team choice finger.

Thriving during turbulent times

The good news is that many organizations in the region continue to face challenges, adapting their products and services to suit the needs of potential customers who may be suffering from the disease itself.

Siemens Financial, part of Europe’s largest manufacturing company, for example, has rapidly expanded its services to meet growing consumer demand. The revenue department provides B2B financial solutions to a wide range of clients including small businesses and large companies. As the disease hit, as the company quickly filled out requests for support, they found a specific response and tools were already in place for things to go smoothly.

At the start of the epidemic, the organization saw a 30 percent increase in the number of support tickets. Like other businesses operating in the service industry, the team was challenged to control the mass production of customer requests, while maintaining its excellent design to provide unique services to all. Based on the results, the team played their game online within 48 hours. By doing so, they were able to respond to new tickets during peak hours in just six to seven hours, reducing the cure time from 24. eight hours. In addition, they quickly put the whole group to work away.

Non-contradictory scientific services are essential to maintain compliance with COVID-19. In fact, for all organizations, it means sending those reports based on customer data and instead, ‘receiving’ support responses to provide real-time information to support operations. Business decisions and speed.

Investing now, for a successful future

Thus, for organizations that often operate from the old or the old system, it can be difficult to see how technology can be compared in a way. When considering a recovery, it may be helpful to consider how you can invest in a successful recovery. For example, according to the Zendesk Customer Experience Trends Report 2021, 67% of consumers want to spend more money per company to provide them with better information. While it may seem like successful companies are investing heavily in CX technology, it’s clear that the investment – or not – is also being felt by consumers.

We have reached the digital age – where conservation measures are pushing many companies backward. It is to equip your employees with technological knowledge, in real-time. We have found that Siemens Financial can look at consumer negotiations differently, without any problems. This is because the opportunity they used to base on customer experience provided their services with a 360-degree view of the first customer team meeting. For example, whether they used WhatsApp, phone, or email to communicate by name, to professional customers using a popular device, the conversation looks like this.

Translate »