How Mobility is Transforming Financial Services?:
Of all the areas where technology is critical and industry is taking over, financial services are facing a hurricane. Of all the technologies that are turning the financial world upside down, mobility is the most important transformation across all sectors.
Financial organizations, on the other hand, are working hard to ensure that customers can manage and manage their wealth management, capital markets, banking, or e-commerce transactions on any mobile device, anytime, anywhere in the world. Today’s customers, who invest their money to grow with reliable and effective financial services, also want complete control over their money.
The introduction of mobility solutions in the financial sector put an end to the traditional way of working and revolutionized the way the sector works.
• Helping companies stay connected to the world and simplify the process.
• Mobility helps organizations meet customer expectations, increase employee productivity and reduce the cost of daily manual transactions.
• With mobility, the transaction process becomes automatic without human intervention.
• Customers become familiar with providing basic financial services on their mobile devices.
Here are some changes that have led to mobility in the banking, finance, and insurance (BFSI) sector:
• The work processes of bank employees have switched to smartphones and tablets to replace personal computers.
• All banks and financial institutions have advanced websites and mobile applications that allow customers to conduct their financial transactions and other processes through their mobile devices.
• Banks partner with app development companies to continuously update their mobile applications so that customers can manage their bank accounts anywhere in the world, wherever they are.
• Mobile banking allows customers to request detailed information about the bank’s financial services.
• With multiple security checks at each stage, customers are assured of more secure transactions on mobile and web applications.
Mobile technology, which has shaped the concept of mobility in financial services, has been classified into three types by the Monetary Authority of Singapore and defined as follows:
Mobility has had a huge impact on the way device owners use information, products, or services. Mobile devices have given you the freedom to choose where, when, and how to connect with people or brands, stay up to date with the latest news, and perform various tasks from anywhere.
Connected mobile technology enables companies to reach their customers at any time through the customer’s preferred channels
Mobility of ideas
The mobility of ideas consists of three elements, each driven by a number of underlying innovators and technological developments. The elements are Crowdsourcing platforms, real-time transactions, and unlimited connectivity.
Crowdfunding or crowdsourcing platforms, which are used for various purposes, are increasingly emerging as a new and successful way of raising funds for non-governmental organizations, startups, inventions, and real estate investments.
In real-time transactions and interaction, blockchain technology is a key factor in transforming the global payments industry.
Unlimited connectivity and open innovation have paved the way for affordable financial services almost everywhere in the world, enabling greater financial inclusion and access to cutting-edge technology solutions.
Paid mobility has changed consumer behavior and habits, as well as the way new marketing strategies are developed to adapt to the new form of payment. Online payment services have enabled cheap, secure, and efficient cross-border payments for businesses and individuals.
Financial Organizations Checklist Before Deploying Mobile Technologies
As the world advances in financial technology, organizations need to look at a few points before deploying mobile solutions:
• Will employee productivity increase and how?
• How will customer satisfaction increase?
• What kind of mobile applications will improve the productivity of financial services and thus the return on investment?
• Is highly confidential and effectively protected data adequately protected?