Finastra and Clinic announce collaboration to boost digital engagement and reduce service agent workload

The leading conversational AI expert servicing international financial institutions, Clinic, will deploy its Virtual Banking Assistant technology completely integrated into Finastra’s Fusion Digital Banking platform, according to a recent announcement from Finastra. Customers of Finastra’s banks and credit unions may use the application to improve digital engagement and streamline the customer experience while using Fusion Digital Banking as their digital platform. The program increases efficiency by significantly lowering call center volume by allowing users to manage routine banking inquiries via voice and chat.

In order to develop AI-driven digital experiences at the cloud scale, conversational AI software is integrated with FusionFabric.cloud, Finastra’s top financial technology ecosystem, in this integration. Clinic’s Virtual Banking Assistant, built on the market-leading core technologies of Finastra and utilizing a wide range of open APIs, aids financial institutions in increasing user engagement by providing a practical and seamless experience.

“We are thrilled to be working with Finastra, whose FusionFabric.cloud platform is recognized globally as a leading financial technology ecosystem, to offer banks our AI solution. Financial institutions may connect consumers effectively while maintaining a human touch thanks to our Virtual Banking Assistant, which can be smoothly incorporated as part of a digital transformation plan. This is crucial in a time when customers are expecting more natural and intuitive interactions from chatbots.”

“Global financial institutions will gain from easier access to Clinic’s cutting-edge chatbot technology. When working to maintain a quality customer experience while adopting new technology, banks and credit unions must have a solid understanding of how actual people speak and interact. The clinic is a great addition to our technological ecosystem, and we are happy that Finastra’s clients can now easily include conversational AI in their digital strategy.”

About Finastra

In 2017, Finastra, a prominent global provider of financial software applications and markets, introduced FusionFabric.cloud, the most popular open platform for innovation. It provides award-winning software solutions and services in the areas of lending, payments, treasury, capital markets, and universal banking (retail, digital, and commercial banking) to help banks support direct banking relationships and expand through indirect channels like embedded finance and banking as a service. It serves institutions of all sizes. Because of its innovative methods and dedication to open finance and collaboration, 8,600 institutions, including 90 of the top 100 banks in the world, have come to rely on it.

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